Pick Tidio if
- You run an online shop and want Shopify actions inside the chat.
- You want chat across Messenger, Instagram and WhatsApp from one inbox.
- You want a visual chatbot builder for sales and lead capture.
vsTidio alternative
The Tidio alternative made for SaaS.
Live chat and AI answers, plus a help centre, feedback, roadmap, replay and uptime, run by Quanta, an AI teammate.
Public help centre
RectifyIncluded
TidioNoneTidio’s Lyro learns from FAQs you upload or scrape. Rectify’s help centre is public, and Quanta answers from it.
Feedback, roadmap and changelog
RectifyIncluded
TidioNoneTidio focuses on live chat, chatbots and ticketing.
Of the 10 jobs in the table, included in full
Rectify10 of 10
Tidio1 of 10Partial or add-on coverage isn’t counted. Every row is in the table.
The short answer
Rectify suits SaaS teams that want live chat and AI answers next to a help centre, feedback, a roadmap, changelog, session replay and uptime. Tidio is built around live chat, chatbot flows and its Lyro AI agent, with plans from $24.17 a month. Tidio is the better pick for online shops that want Shopify actions and chat across Messenger, Instagram and WhatsApp.
Rectify vs Tidio, at a glance.
The job
TidioRectify
AI teammate that does the work
Lyro answers from your FAQs and website
Quanta does the work across every part of the product. You approve the changes
Live chat and support inbox
Live chat, email, Messenger, Instagram and WhatsApp
Live chat, Slack and email. Quanta answers first
Help centre
Not on their site
Quanta drafts the articles you’re missing
Status page
Not on their site
With uptime monitoring built in
Feature requests and roadmap
Not on their site
Customers vote and hear when it ships
Changelog
Not on their site
Emailed to everyone who asked
Bug reports with session replay
Not on their site
With console and network logs
Code scans and draft fixes
Not on their site
Pull requests your team reviews
Product analytics
Chat analytics
Ask your data in plain English
Surveys
Satisfaction survey on Growth and up
Describe it and Quanta writes it
Plans
Free with 50 conversations. Starter from $24.17 and Growth from $49.17 a month; Plus from $300 a month plus usage. Lyro add-on from $32.50 a month for 50 conversations. tidio.com/pricing
Idea free, Build $29, Launch $59, Accelerate $99 a month, per plan, not per seat. Yearly saves 20%. See plans
IncludedPartly, or as an add-onNot on their siteTidio’s side is from its own site. Prices change, so check theirs.
Which one should you pick?
Pick Rectify if
- You run a SaaS and want support next to feedback, a roadmap and a changelog.
- You want a public help centre that the AI answers from, and drafts for you.
- You want an AI teammate that does the work, from the inbox to the bug fix, with your approval.
Questions, answered.
Is Rectify a good Tidio alternative?
For a SaaS, yes: live chat, Slack and email support, AI answers from a public help centre, plus feedback boards, a public roadmap, a changelog, session replay, uptime monitoring and draft fixes. For an online shop that needs Shopify actions, Tidio is the better fit.
How does pricing compare?
Tidio is free with 50 conversations, then Starter from $24.17 and Growth from $49.17 a month, with its Lyro AI agent included in limited amounts or as an add-on from $32.50 a month. Rectify Build is $29 a month for 3 seats, and AI runs at your provider’s price with zero markup.
What does agentic mean here?
Quanta doesn’t only answer questions. It does the work: it triages bug reports, moves roadmap cards, writes the changelog, starts code scans and opens draft fixes. Anything that changes your data waits for a person to approve it.
Can I try it before I switch?
Yes. The Idea plan is free for good, and paid plans start with a 14-day trial, no card needed.
Give your SaaS its first hire.
Free for 14 days. No card needed. Set up in about two minutes.