Pick Intercom if
- You support customers on WhatsApp, SMS and phone as well as chat and email.
- You run a larger support team that needs SLAs, team inboxes and round robin.
- You need HIPAA support or a multibrand help center.
vsIntercom alternative
The Intercom alternative that runs the whole shift.
Support, feedback, roadmap, changelog, uptime and bug fixes in one workspace, run by Quanta, an AI teammate that does the work.
Price a month for a team of 3
Rectify$29
Intercom$87Billed monthly. Intercom charges per seat, Rectify per plan.
Fee for each AI answer
RectifyNone
Intercom$0.99Rectify runs on your own AI key at the provider’s price, or on Rectify credits. Zero markup.
Of the 10 jobs in the table, included in full
Rectify10 of 10
Intercom2 of 10Partial or add-on coverage isn’t counted. Every row is in the table.
Rectify vs Intercom, at a glance.
The job
IntercomRectify
AI teammate that does the work
Fin answers customers. Copilot helps agents
Quanta does the work across every part of the product. You approve the changes
Live chat and support inbox
Plus email, WhatsApp, SMS and phone
Live chat, Slack and email. Quanta answers first
Help centre
Multilingual on Advanced and up
Quanta drafts the articles you’re missing
Surveys
With the Proactive Support Plus add-on
Describe it and Quanta writes it
Changelog
In-app posts, with an add-on
Emailed to everyone who asked
Feature requests and roadmap
Not on their site
Customers vote and hear when it ships
Bug reports with session replay
Not on their site
With console and network logs
Uptime monitoring and status page
Not on their site
Included
Code scans and draft fixes
Not on their site
Pull requests your team reviews
Product analytics
Support reports only
Ask your data in plain English
Plans
Essential $19, Advanced $85, Expert $132 a seat a month billed yearly ($29, $99, $139 monthly), plus $0.99 per Fin outcome. intercom.com/pricing
Idea free, Build $29, Launch $59, Accelerate $99 a month, per plan, not per seat. Yearly saves 20%. See plans
IncludedPartly, or as an add-onNot on their siteIntercom’s side is from its own site. Prices change, so check theirs.
Which one should you pick?
Pick Rectify if
- You want an AI teammate that does the work, from the inbox to the bug fix, with your approval.
- You want feedback, a roadmap, changelog, replay and uptime next to the inbox.
- You want AI on your own keys at cost, with no fee per answer.
Questions, answered.
Is Rectify a full Intercom replacement?
For live chat, Slack and email support, AI answers, a shared inbox and a help centre, yes. If you also need WhatsApp, SMS or phone support, Intercom covers more channels today.
How does pricing compare?
Intercom charges per seat, from $19 a seat a month billed yearly or $29 monthly, plus $0.99 for each Fin outcome. Rectify charges per plan: Build is $29 a month for 3 seats, and AI runs at your provider’s price with zero markup.
What does agentic mean here?
Quanta doesn’t only answer questions. It does the work: it triages bug reports, moves roadmap cards, writes the changelog, starts code scans and opens draft fixes. Anything that changes your data waits for a person to approve it.
Can I try it before I switch?
Yes. The Idea plan is free for good, and paid plans start with a 14-day trial, no card needed. Rectify works with Intercom, so you can run both while you move over.
Give your SaaS its first hire.
Free for 14 days. No card needed. Set up in about two minutes.