vsHelp Scout alternative

The Help Scout alternative that runs the rest too.

Support and a help centre, plus feedback, roadmap, replay and uptime, run by Quanta, an AI teammate.

Hire Rectify free See the comparison

Price a month for a team of 3

Rectify$29

Help Scout$75

Help Scout Standard is $25 a user a month. Rectify charges per plan, not per user.

Fee for each AI answer

RectifyNone

Help Scout$0.75

Help Scout AI Answers cost $0.75 per resolution. Rectify runs on your own AI key at the provider’s price, or on Rectify credits. Zero markup.

Of the 10 jobs in the table, included in full

Rectify10 of 10

Help Scout2 of 10

Partial or add-on coverage isn’t counted. Every row is in the table.

The short answer

Rectify suits small SaaS teams that want support next to feedback, a roadmap, changelog, session replay and uptime, run by an AI teammate. For three people it costs $29 a month against $75 on Help Scout Standard, with no fee per AI answer. Help Scout is the better pick for email-first teams that want a calm shared inbox with SMS and WhatsApp.

Rectify vs Help Scout, at a glance.

The job

Help Scout

Rectify

AI teammate that does the work

AI Answers replies to customers; AI Assist drafts for your team

Quanta does the work across every part of the product. You approve the changes

Live chat and support inbox

Shared inbox, plus live chat, SMS, WhatsApp, Instagram and Messenger on Standard

Live chat, Slack and email. Quanta answers first

Help centre

Docs sites on every plan

Quanta drafts the articles you’re missing

Status page

Not on their site

With uptime monitoring built in

Feature requests and roadmap

Not on their site

Customers vote and hear when it ships

Changelog

Not on their site

Emailed to everyone who asked

Bug reports with session replay

Not on their site

With console and network logs

Code scans and draft fixes

Not on their site

Pull requests your team reviews

Product analytics

Support reports

Ask your data in plain English

Surveys

Satisfaction ratings on conversations

Describe it and Quanta writes it

Plans

Free for up to 5 users and 100 contacts a month. Standard $25 and Plus $45 a user a month; Pro on request. AI Answers $0.75 per resolution. helpscout.com/pricing

Idea free, Build $29, Launch $59, Accelerate $99 a month, per plan, not per seat. Yearly saves 20%. See plans

IncludedPartly, or as an add-onNot on their siteHelp Scout’s side is from its own site. Prices change, so check theirs.

Which one should you pick?

Pick Help Scout if

Most of your support arrives by email and you want an inbox that feels like email.
You need SMS, WhatsApp, Instagram and Messenger in the same inbox.
You need HIPAA or SSO, which Help Scout offers as add-ons and on Pro.

Pick Rectify if

You want feedback, a roadmap and a changelog next to the inbox, so requests and replies stay connected.
You want an AI teammate that does the work, from the inbox to the bug fix, with your approval.
You want replay, uptime and a status page without more subscriptions.

Hire Rectify free

Questions, answered.

Is Rectify a good Help Scout alternative?

For live chat, Slack and email support, AI answers and a help centre, yes. Rectify adds feedback boards, a public roadmap, a changelog, session replay, uptime monitoring with a status page, code scans and draft fixes.

How does pricing compare?

Help Scout is free for up to 5 users and 100 contacts a month, then $25 a user a month on Standard and $45 on Plus, with AI Answers at $0.75 per resolution. Rectify Build is $29 a month for 3 seats, and AI runs at your provider’s price with zero markup.

What does agentic mean here?

Quanta doesn’t only answer questions. It does the work: it triages bug reports, moves roadmap cards, writes the changelog, starts code scans and opens draft fixes. Anything that changes your data waits for a person to approve it.

Can I try it before I switch?

Yes. The Idea plan is free for good, and paid plans start with a 14-day trial, no card needed.

Give your SaaS its first hire.

Hire Rectify free See every feature

Free for 14 days. No card needed. Set up in about two minutes.